Privacy Policy

This Privacy Policy explains how The Magnus Collection ("we", "us", "our") collects, uses, shares and protects personal data when you use our website [WEBSITE URL] (the "Site"), and your rights under data protection law (including the UK GDPR and Data Protection Act 2018).

1. Who we are

Company name: The Magnus Collection
Owner: Ann-Marie Doggett
Registered office / postal address: [INSERT ADDRESS]
Email: [INSERT PRIVACY CONTACT EMAIL]
Phone: [INSERT PHONE NUMBER]
Company/registration number (if applicable): [INSERT NUMBER]

Data Controller: The Magnus Collection is the controller responsible for your personal data (unless stated otherwise).

2. What personal data we collect

We may collect and process the following categories of personal data:

  • Contact data (e.g., name, email address, phone number) when you submit an enquiry or form.
  • Enquiry and booking-related data (e.g., property/experience of interest, event details, dates, message content).
  • Technical and usage data (e.g., IP address, device type, browser type, pages visited, referral source).
  • Marketing preferences (e.g., whether you opt in/out of marketing messages).
  • Cookies and similar technologies (see Section 9).

We do not intentionally collect special category data (e.g., health, ethnicity, religion) or data about children. Please do not provide this information unless we specifically request it and you are comfortable doing so.

3. How we collect your data

  • Directly from you when you fill in forms, subscribe, or contact us.
  • Automatically via cookies and analytics tools when you browse the Site.
  • From third parties where appropriate (e.g., if you interact with embedded maps or social media plugins).

4. How we use your data and our lawful bases

We use your personal data for the purposes below, relying on one or more lawful bases under UK GDPR:

Enquiries and customer service

  • Purpose: To respond to enquiries, provide information, and manage communications.
  • Lawful basis: Legitimate interests (responding to requests) and/or steps prior to entering a contract.

Bookings and administration

  • Purpose: To process and administer bookings or requests (where applicable).
  • Lawful basis: Contract (performance of a contract) and/or steps prior to entering a contract.

Website functionality and security

  • Purpose: To operate the Site, keep it secure, prevent fraud and misuse, and troubleshoot.
  • Lawful basis: Legitimate interests (running a secure and reliable website).

Analytics and improvements

  • Purpose: To understand how the Site is used and improve content, performance and user experience.
  • Lawful basis: Consent (where analytics cookies require it) and/or legitimate interests (site improvement), depending on your cookie settings.

Marketing communications

  • Purpose: To send updates and marketing where you have requested or agreed to receive them.
  • Lawful basis: Consent (opt-in) or legitimate interests (where permitted by law and subject to your opt-out rights).

5. Who we share your data with

We may share personal data with trusted third parties where necessary, including:

  • Website and hosting providers (to host and maintain the Site).
  • Analytics providers (e.g., [INSERT ANALYTICS TOOL NAME]).
  • Email and communication tools (e.g., [INSERT EMAIL PLATFORM/CRM]).
  • Booking or payment providers (if used) (e.g., [INSERT PROVIDERS]).
  • Professional advisers (e.g., legal, accounting) where necessary.
  • Authorities if required by law or to protect rights, safety and security.

We only share what is necessary and require service providers to protect your data and use it only for agreed purposes.

6. International transfers

Some of our service providers may process data outside the UK. Where we transfer personal data internationally, we ensure appropriate safeguards are in place (such as UK adequacy regulations or approved standard contractual clauses).

Details of transfers (if applicable): [INSERT DETAILS / "Not applicable"]

7. How long we keep your data

We keep personal data only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting obligations. Retention will vary depending on the type of data and why we hold it.

  • Enquiries: typically up to [INSERT PERIOD, e.g., 12–24 months] after last contact.
  • Booking/transaction records (if applicable): typically up to [INSERT PERIOD, e.g., 6 years] to meet legal obligations.
  • Analytics: as configured in the relevant tool (e.g., [INSERT PERIOD]).

8. Your rights

Under data protection law, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (in certain situations).
  • Object to processing based on legitimate interests or direct marketing.
  • Request restriction of processing (in certain situations).
  • Request data portability (in certain situations).
  • Withdraw consent at any time where we rely on consent (this will not affect processing already carried out).

To exercise your rights, contact us using the details in Section 1. We may need to verify your identity before responding.

Complaints: You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK. You can find details on the ICO website. We’d appreciate the chance to resolve your concerns first, so please contact us.

9. Cookies and similar technologies

We use cookies and similar technologies to operate the Site, improve performance, and understand usage. You can manage your cookie preferences via [INSERT COOKIE BANNER / SETTINGS LINK OR INSTRUCTIONS].

Types of cookies

  • Strictly necessary cookies: required for core site functionality.
  • Performance/analytics cookies: help us measure and improve performance (e.g., [INSERT TOOL]).
  • Functional cookies: remember preferences and settings.
  • Marketing cookies: used to deliver relevant ads (if applicable).

Cookie list: [OPTIONAL: INSERT A TABLE/LIST OF COOKIES OR LINK TO COOKIE POLICY]

10. Marketing preferences

You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us. If you opt out, we may still send non-marketing messages (e.g., responses to enquiries or service updates).

11. Links to third-party websites

The Site may include links to third-party sites and embedded content (e.g., maps, videos, social media). We are not responsible for the privacy practices of those websites. Please review their policies before providing personal data.

12. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission is completely secure; you provide information at your own risk.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.

14. Contact us

If you have questions about this Privacy Policy or how we handle your data, contact:
The Magnus Collection
Attn: Ann-Marie Doggett
Email: [INSERT PRIVACY CONTACT EMAIL]
Address: [INSERT ADDRESS]
Phone: [INSERT PHONE NUMBER]